Returns and Refunds
Returns, Exchanges & Refunds
At My Skin Rules, we want you to feel confident and happy when shopping with us. We understand that sometimes things don’t quite work out as planned, so we’ve made our returns process as simple and transparent as possible.
Returns
We have a 7-day return policy, which means you have 7 days from the date you receive your order to request a return or exchange.
To be eligible for a return, your item must be in the same condition in which you received it. Products must be:
- Unopened and unused
- Undamaged
- Sealed and in their original packaging
- In a condition suitable for resale
A receipt or proof of purchase may also be required.
All approved returns are subject to a 10% handling fee, unless the product was incorrectly supplied by us.
Where a return is due to a change of mind, an incorrect product being ordered, or any other reason not caused by an error on our part, all courier or shipping costs associated with the return will be for the customer’s account.
If we have supplied the incorrect item, we will gladly arrange collection at our cost.
To request a return, please contact us at info@myskinrules.co.za before sending your item back. Once your return has been approved, we will provide you with all the necessary return instructions.
Approved returns should be sent to:
My Skin Rules
Unit 23 LimeRoc Business Park
Holland Road
Knoppieslaagte, 0157
Please note that items sent back to us without first requesting and receiving approval for a return will not be accepted.
If you have any questions about a return, please feel free to contact us at info@myskinrules.co.za. Our team will be more than happy to assist you.
Damaged, Defective or Incorrect Products
Please inspect your order as soon as you receive it. If something isn’t quite right — whether an item has arrived damaged or defective, or you have received the incorrect product — please contact us as soon as possible so that we can assist you.
Where the product needs to be returned to us, we will arrange for a courier to collect it from your address. Please provide us with your collection address when contacting us so that we can make the necessary arrangements.
To help us assess and resolve the issue as quickly as possible, we may ask you to provide photographs, videos or other supporting information showing the damage, defect or incorrect item.
Once we have received the necessary information, our team will guide you through the next steps and arrange the appropriate resolution.
Exceptions & Non-Returnable Items
Unfortunately, certain items are not eligible for return, exchange or refund. These include:
- Health supplements
- Items purchased on sale or as part of a promotion
- Items purchased using a gift card or store credit
- Products that have been opened, used, tested or removed from their original packaging
- Products that are no longer in their original, unused and resalable condition
No exchanges are permitted on health supplements. For health and safety reasons, health supplements cannot be exchanged or returned due to a change of mind or incorrect product selection.
If you are unsure whether your item qualifies for a return, please get in touch with us. We will gladly assist you.
Please note that this does not affect your rights in respect of products that are defective, damaged or incorrectly supplied.
Exchanges
If you would like to exchange an item, the quickest and easiest option is to request a return of your original item. Once the return has been approved, you can place a new order for the product you would prefer.
Please note that health supplements cannot be exchanged.
This helps ensure that your preferred item is not sold out while your return is being processed.
Refunds & Store Credit
Changed your mind? No problem. You may request to return an eligible product within 7 days of receiving your order, provided that it is unopened, sealed, unused, undamaged and in its original packaging.
Health supplements are not eligible for return or exchange due to a change of mind or incorrect product selection.
For change-of-mind returns, we do not offer monetary refunds. Once your return has been received and inspected, we will let you know whether it has been approved.
If approved, the eligible return value, less any applicable handling or return costs, will be issued as a store credit voucher that you can use towards a future purchase with My Skin Rules.
Please allow up to 7 days from the date we receive your return for your store credit voucher to be processed. If you have not received your voucher within this timeframe, please contact us and we will happily look into it for you.
Discount Codes & Usage
We love welcoming new customers to My Skin Rules!
Eligible new customers may receive 10% off their first purchase when using the applicable first-purchase discount code.
Discount codes have no cash value and cannot be exchanged or redeemed for cash.
Please remember to enter and successfully apply your discount code before completing checkout. Unfortunately, once an order has been completed, we are unable to retrospectively apply a discount code or refund the difference.
Forgot to use your first-purchase discount? Don’t worry — your unique code may still be used on your next eligible purchase, subject to the applicable terms and conditions.
Unless otherwise stated, discount codes cannot be combined with other promotions, special offers or sale discounts.
Product Knowledge & Ordering
At My Skin Rules, skincare is what we love, and helping you find products that suit your needs is a big part of what we do.
If you are unsure about a product before placing your order, please reach out to us. We are always happy to assist with product information, ingredients, suitability and general skincare guidance.
Before completing your purchase, we recommend taking a moment to read through the product description, intended use, ingredients and suitability information to make sure you are choosing the right product for your skincare needs.
While our team is always happy to offer guidance and recommendations, everyone’s skin is unique and individual experiences and results may vary. The final product selection therefore remains the responsibility of the customer.
If you accidentally order the wrong product or simply change your mind, we unfortunately cannot offer a monetary refund. However, eligible products that remain unopened, sealed, unused and in their original condition may be returned in accordance with our Returns Policy and, once approved, issued as store credit.
Health supplements are excluded from change-of-mind returns and exchanges.
If you are ever unsure before ordering, please get in touch — we would much rather help you choose the right product from the start and make your My Skin Rules experience as easy and enjoyable as possible.